Frequently asked questions

Bandaranaike International Airport (CMB), about an hour's drive from Colombo.

Yes. Airport transfers can be booked upon arrival — Khidmat Guzaar will guide you to selected vendors offering specially negotiated rates, if required.

You can self-scan or visit the Mumineen Help Desks at either Waaz Centre.

There is no ITS card replacement facility in Colombo. Please provide your ITS number and contact details at the Mumineen Help Desk. They will forward the request to the ITS team.

Colombo is currently in the monsoon season, with temperatures ranging from 25–31°C. While many days may be warm and sunny, be prepared for periods of heavy rainfall.

Free SIM cards are available at both Waaz Centres.

• Dialog: Dial 123 or #123#PIN#. Use the MyDialog App (available on Play Store) to check balances and data.
• Mobitel: Use top-up cards, electronic reloads, or online/app options. You can also SMS the PIN from a top-up card to 141.

Yes. However, we recommend carrying some Sri Lankan Rupees (LKR) for local expenses. Please note that foreign transaction fees and additional charges may apply when using international cards.

Currency exchange counters will be available at both Waaz Centres. Accepted currencies include USD, GBP, INR, and others.

Currency exchange is also available at the Sri Lankan airport upon arrival. Mumineen are advised to exchange some cash there to cover airport transfers and immediate expenses.

Yes. All international visitors require a Tourist Electronic Travel Authorization (ETA). Visit the Visa Information page to check your country's eligibility and for step-by-step application guidance.

Mumineen should obtain approved ETAs before commencing their travels.

You must apply online for a Tourist ETA. A detailed, step-by-step guide is available on the Visa Information page.

Mumineen should obtain approved ETAs before commencing their travels.

Yes. Both Waaz Centres will have Mahal-us-Shifa kiosks offering medical assistance and first-aid services.

Transport will not be provided between the Waaz Centres. For guidance on getting around Colombo, refer to the Transport page.

Both Waaz Centres will have: Mawaid, Help Desk, SIM Card Kiosk, Laundry, Niyaz Office, Currency Exchange, and more.

Yes. The timings and locations of Waaz Istibsar sessions within the venues will be shared daily in the 'Your Day Today' newsletter, which you can access via the ITS App.